Eligibility

• Contact us as soon as possible after delivery — sooner is always smoother.
• Items must be unworn, unwashed and undamaged, with all tags attached.
• For hygiene reasons, items showing wear or alteration can't be accepted.
• Custom-sized or custom-designed pieces are exchange-only, not refundable.

How to request

1. 1
   Message or call us at 01401-649764 with your order number.
2. 2
   We confirm eligibility and arrange courier pickup or drop-off.
3. 3
   Once the piece passes inspection, we ship your exchange — or coordinate your refund with our support team.